Privacy Policy

Namaste collects only the information necessary to provide and improve our services. We do not intentionally collect sensitive personal data such as passwords, biometric information, financial account details, or health information unless specifically required by law or with your explicit consent.

Depending on how you use the Platform, we may collect:

• Google account information (your name, email address and profile photograph) when you sign in with Google
• Mobile number (for OTP authentication)
• Email address
• Full name
• Profile photograph
• Language preferences
• Profile information you voluntarily provide
• Content you create, upload, or customize, including:
  • Greeting cards
  • Festival posters
  • Images
  • Text
  • Quotes
  • Business information
  • Political profile details
  • Sanatan profile information
  • Other user-generated content

When you use the Platform, we may automatically collect:

• Device information
• Operating system version
• Device identifiers
• Browser type
• IP address
• Approximate location derived from IP
• App usage statistics
• Crash reports
• Performance diagnostics
• Log files
• Advertising identifiers (where applicable)

Premium subscriptions and other paid services are processed through trusted third-party payment providers such as Google Play Billing, Cashfree Payments, UPI providers, PhonePe, Paytm, or other authorized payment gateways.

Namaste does NOT store your complete debit card, credit card, UPI PIN, banking credentials, or payment passwords.

We process personal information to:

• Register and authenticate user accounts
• Verify users through Google Sign-In or OTP authentication
• Create and maintain user profiles
• Generate personalized greeting cards and posters
• Provide premium features and subscriptions
• Personalize Platform content
• Improve user experience
• Respond to customer support requests
• Detect fraud and unauthorized activity
• Maintain Platform security
• Analyze application performance
• Comply with legal and regulatory obligations
• Enforce our Terms of Service

Depending on the circumstances, we process your information based on:

• Your consent
• Performance of our contractual obligations
• Legitimate business interests
• Compliance with applicable legal obligations

We do not sell your personal information.

We may share information:

• With cloud hosting providers and infrastructure partners
• With payment processors for transaction processing
• With analytics and crash reporting providers
• With customer support service providers
• With law enforcement or government authorities when legally required
• During mergers, acquisitions, restructuring, or sale of business assets
• To protect the rights, security, and property of Namaste, our users, or the public

All service providers are required to protect your information and use it only for authorized purposes.

We implement appropriate technical and organizational safeguards, including:

• Encrypted communications (HTTPS/TLS)
• Secure databases
• Role-based access controls
• Authentication and authorization mechanisms
• Audit logging
• Regular security reviews
• Vulnerability assessments
• Secure cloud infrastructure

Although we strive to protect your information, no method of transmission or storage is completely secure. Users are responsible for keeping their Google account credentials, OTPs and other account credentials confidential.

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfill contractual obligations
• Resolve disputes
• Prevent fraud
• Meet legal and regulatory requirements

You may request deletion of your account through the Platform or by contacting us at grievance@namasteapps.com.

Upon receiving a valid request, we will delete or anonymize your personal information within the time required under applicable law, unless retention is necessary for legal, security, fraud prevention, dispute resolution, or regulatory purposes.

Certain logs, backups, or removed content may be retained for up to 180 days, or longer where required by applicable law.

Subject to applicable law, you may:

• Access your personal information
• Request correction of inaccurate information
• Update your profile information
• Withdraw consent where applicable
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Request information regarding how your data is processed

To exercise these rights, contact grievance@namasteapps.com.

We may request identity verification before processing your request.

For users accessing our website, we may use cookies and similar technologies to:

• Maintain login sessions
• Remember user preferences
• Analyze website traffic
• Improve Platform performance
• Measure feature usage

You can disable cookies through your browser settings. However, some Platform features may not function properly.

The Platform may contain links to third-party websites, applications, advertisements, payment gateways, or services.

These third parties operate independently and maintain their own privacy policies. We encourage users to review their privacy practices before providing personal information.

Namaste is not responsible for the privacy practices of third-party services.

The Platform is intended for users who are legally permitted to use our services.

Individuals below the age of 18 years should use the Platform only under the supervision of a parent or legal guardian where required by applicable law.

If we become aware that personal information has been collected from a child without appropriate consent, we may delete such information and suspend the associated account.

We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Updated versions will be published on our website and/or within the Platform. Continued use of the Platform after any changes constitutes acceptance of the revised Privacy Policy.